|
| | | Forum Newbie
Group: Forum Members
Last Login: 1/21/2008 9:55 PM
Posts: 9, Visits: 27 |
| | Hi, I have 6 right-angle plugs from a Cable Station kit that are coming apart, i.e. the collars pop off and the jacks come apart. I sent an email to customer support last week with no response yet.
I also sent and RMA request last week via the Planet Waves link with no response yet. I left a voicemail today with my contact info and problem so I'm hoping to at least get a call back... What else do I have to do to get some customer service? |
| |
| | | 
Supreme Being
Group: Forum Members
Last Login: 9/25/2008 2:48 AM
Posts: 701, Visits: 1,266 |
| I'm surprised that nobody has responded to this yet.
I will send the Admin a PM, and see if he can help. 
--------------------------------------------------
McSpadden M-12W, SH-12CRs, SH-12KKc
Custom LR Baggs Piezo Bridge Pickup on SH-12KKc
LR Baggs Para Acoustic DI Preamp
DigiTech & Boss Effects, Planet Waves Cables and Picks, D'Addario Strings
SWR Super Redhead 450w Combo Amp with SWR Goliath Jr. III Extension Cab
|
| |
| | | 
Supreme Being
Group: Administrators
Last Login: 2/5/2008 8:24 AM
Posts: 321, Visits: 505 |
| | Mercury, I sent you a PM. Rob |
| |
| | | Forum Newbie
Group: Forum Members
Last Login: 1/21/2008 9:55 PM
Posts: 9, Visits: 27 |
| | Hi Rob, I sent you an email on 12/23 about getting another batch of connectors fixed/replaced. I figured you are out during the holidays, so please respond when you return. Thanks! |
| |
| | | Forum Newbie
Group: Forum Members
Last Login: 1/12/2008 9:35 PM
Posts: 1, Visits: 2 |
| | Hello, I haven't been able to find a customer support email address so I saw this post and thought I might give it a shot. I bought the Planet Waves Cable Station Pedal Board Kit today. A screw head popped off on one of the plugs, that is to say that the screw broke. Is there anyway I can get either a screw or a plug replacement without returning the entire kit? I've already got four effects cables made and I'd rather not give them up. Thanks, dustin.schrimpsher@gmail.com
Dustin Schrimpsher |
| |
| | |
Supreme Being
Group: Forum Members
Last Login: 9/25/2008 2:48 AM
Posts: 701, Visits: 1,266 |
| | Dustin: You can do an RMA form through this link:
http://www.planetwaves.com/FaqSolution.aspx?id=50130000000KFFKAA4 You might want to try contacting Planet Waves first, to see if they can simply send you a replacement part. This link will give you the form for that:
http://www.planetwaves.com/ContactUs.aspx
--------------------------------------------------
McSpadden M-12W, SH-12CRs, SH-12KKc
Custom LR Baggs Piezo Bridge Pickup on SH-12KKc
LR Baggs Para Acoustic DI Preamp
DigiTech & Boss Effects, Planet Waves Cables and Picks, D'Addario Strings
SWR Super Redhead 450w Combo Amp with SWR Goliath Jr. III Extension Cab
|
| |
|
|