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General Info

  • Where do I learn more about D'Addario's custom product line?

    D'Addario offers custom picks and drumheads, please click here for more information.

  • When will my order ship?

    Each custom products order is completely customized for you and shipped from our factory in New York.


    Custom drumheads ship within 10 business days. For shipments within the US, please allow an additional 1-2 weeks for delivery. For international shipments, please allow an additional 3-4 weeks for delivery. 


    Custom picks ship within 5 business days. For shipments within the US, please allow an additional 1-2 weeks for delivery. For international shipments, please allow an additional 3-4 weeks for delivery. 

  • Can I return custom products?

    Custom products cannot be returned. If you believe that your custom product is defective, please contact us for support. Please note that the color of your final product may slightly vary from the color on your screen. Slight color variations are not considered defects.

  • How can I access my old designs?

    Unfortunately, the new experience does not refer back to old designs, so you'll have to recreate your artwork. For future orders, designs will be saved. If you do not have your previous artwork, fill out the form here and we will do our best to assist you.

  • What kind of files can I upload?

    We accept JPG and PNG files. All other file types will not be successfully uploaded.

  • What specs should my image files meet?

    We recommend images at 300 dpi, images below 150 dpi will not be accepted. Files can be up to 50 MB. Please note: large files may take up to 60 seconds to upload.


    Converting your image from RGB to CMYK before upload will render a more accurate preview on your monitor. Lower compression means less distortion. No compression is ideal.


    PNG - Portable Network Graphics format is a completely lossless compression. Gradients come out much smoother and do not have the distortions that may appear in a JPG. A PNG file allows for a transparent background if created properly.


    JPG - JPG's support over 16 million colors, but slightly 'distort' the image to compress the file size. For photos, the human eye cannot tell the subtle changes in color, but along straight edges and in pictures with large solid colors, distortion becomes very apparent. JPG images do not support transparency.


    TIPS: If you save using JPG format, try using the lowest compression or best quality setting possible. Where this setting is located varies with different image software, but they should all have a 1-100 compression factor that you can set.

Custom Drumheads

  • Can I purchase customized drumheads from Evans by D'Addario?

    Yes you can! Click here for more information.

  • How do I create custom drumheads?

    Watch this tutorial video for help when creating your custom drumheads.

  • How do I redeem an Inked by Evans gift card?

    While our new website cannot process your redemption code directly, we will continue to honor the value of these cards. Please complete this form and we will process your order for you.

  • What are the properties of the custom drumheads models offered?

    Drum Set Bass Heads


    Standard white heads are based upon Evans' standard EQ3 model, made using a single-ply of 7.5mil film and featuring a 10mil overtone control ring for a focused sound.


    Calftone EQ3 bass heads are made using our proprietary Calftone film, which emulates the sound and feel of traditional calfskin drumheads.


    Marching Bass Heads

    All custom marching bass heads are manufactured with a thin, 3-mil overlay film to protect the artwork from mallets.


    MX1 marching bass drumheads feature a single-ply, 10 mil construction with the addition of a tone damping system that can be adjusted with felt arcs to enhance articulation and focus low-end.


    MX2 marching bass drumheads feature a two-ply construction (7.5mil + 7.5mil) and an adjustable tone damping. These drumheads produce the most articulate, punchy sound in the Evans portfolio, and have enhanced durability.


    MS1 marching bass drumheads are constructed using a single-ply of 10 mil film for an open, resonant sound that projects well.


  • Are there any design limitations I should be aware of?

    Yes there are some limitations depending on which drumhead you select.


    On EQ3 Calftone drumheads we cannot print any white. If you upload an image file that includes white our designer tool will strip the white and you will be able to see the Calftone instead.


    On EQ3 Clear drumheads we print black only. Please ensure that your artwork file is black only or the designer tool will convert your design to black.

Custom Picks

  • Can I purchase customized guitar picks from D’Addario?

    Yes you can! Click here for more information.

  • How do I create custom picks?

    Watch this tutorial video for help when creating your custom picks.

  • What quantities are picks available in?

    Each package contains 100 picks. A quantity of 1 in your cart means you will receive 100 picks. A quantity of 2 receives 200 picks, etc.

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