Kibo is an order management platform that allows D’Addario to partner with a network of our most valuable retail partners for faster delivery times and expert product support. Kibo’s service team also assists with order support as outlined below.
You will receive an email confirmation of your order upon submission, and a second email containing tracking information once your order ships.
If you need additional information, please contact Kibo support by email or live chat via this link, or call Kibo at 877-412-7467 and they will be happy to assist you.
For orders placed through this website, returns are accepted up to 30 days from the original order date. To initiate a return, please contact Kibo support by email or live chat via this link, or call Kibo at 877-412-7467 and they will be happy to assist you.
Player Circle orders placed with points cannot be returned or refunded.
Custom picks and drumheads cannot be returned. Please see the FAQ section.
Returns shipped to D’Addario without authorization will be rejected.
If you bought a product from a local store or an online retailer, please contact their customer service team for further instructions.
D’Addario is committed to providing quality customer support. If Kibo was not able to resolve an issue to your liking, please contact us directly and we will do our best to assist. If related to an issue with your order, please provide the date of your order, order number, and email address associated with your account. Contact D’Addario