Redeeming your points is really simple!
Click here for a simple 3-step graphic showing how.
Unless otherwise required by law, once points are redeemed for merchandise they may not be canceled, returned, or refunded for any reason. D'Addario does not replace lost or stolen merchandise.
Players Points are not redeemable or accepted for credit.
If products redeemed through Players Circle rewards are returned to D'Addario for any reason, including for insufficient address, refused shipment, or the product is otherwise undeliverable, D'Addario may, in its sole discretion, attempt to contact you at the email address associated with your Players Circle account to resolve the shipment issues.
If we are unable to contact you or unable to resolve the shipment issues, we will credit the points back to your Players Circle account and cancel the order.
D'Addario reserves the right to charge you for shipping fees to re-ship any products that have been returned to D'Addario due to your shipment refusal, your failure to include a sufficient address, or if the product is otherwise undeliverable.
Please visit our Playback FAQ page.
Click here for directions and help resetting your password.
Please allow 3-5 weeks for your Playback recycling shipment to be processed. Please note, only shipments that weigh 2 lbs or more will receive rewards credit.
All Players Circle orders ship within 5-10 business days via ground shipping. Track your package here.
Players Circle covers all shipping and handling charges.
You can report your suspected counterfeit product on our Play Real site here.
Check that you typed your code correctly with no dashes and using the number zero (0). If you are still having trouble, please contact us.
If your item does not have a Players Circle code, it is most likely an item manufactured before we printed Players Circle codes. These items are unfortunately not eligible for credit.
Players Circle is currently available in the United States, the United Kingdom, Canada, Australia and select European countries including Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Sweden, and Spain. Keep your eye out for updates, we are always looking to expand to other countries.