Dear Sir/Madam:
Once again my order has been botched by D'Addario.
I just received a UPS email indicating that the package from D'Addario could not be delivered to the address shown. The address D'Addario placed on the shipping label was an address I EXPRESSLY asked in my email of July 20,2026 NOT TO USE. In that email I provided another address to use which was completely ignored.
So here I am nearly a month after I placed this order, and paid for it, with no product after TEN (10) emails sent and received regarding this order!! Secondarily, I am beyond belief that D'Addario has placed such a low priority to making certain I received my order, especially since I paid for this order on July 6th.
At this point I feel there are only two (2) options that I will be satisfied with due to the COMPLETE ABSENSE of even a morsal of good customer service:
1) Send a new order TODAY VIA UPS OR FEDERAL EXPRESS - Next Day Delivery to the address I included in my email of 7/20/2026.
Jackie Larkin
27521 Old Highway 80, Space 45
Guatay, CA 91931
2) Provide me a complete refund of this order IMMEDIATELY. Not tomorrow, not next week, but IMMEDIATELY.
Jackie Larkin