Terms of service

Website Terms and Conditions of Use

Updated: March 2026

Your access to and use of the web sites on which these terms reside (collectively, the "Site"), and the content, functionality, features, information, programs, products, and services available on or through this Site are subject to these terms of use (the “Terms”), which we may update from time to time. Please read these Terms carefully before using this Site. The Site is owned or controlled by D'Addario & Company, Inc. ("Company" or "we" or "us"). BY ACCESSING THIS SITE IN ANY WAY, INCLUDING, WITHOUT LIMITATION, BROWSING THIS SITE, USING ANY INFORMATION, ENTERING ANY SWEEPSTAKES, PARTICIPATING IN THE REWARDS PROGRAM, AND/OR SUBMITTING INFORMATION TO COMPANY, YOU AGREE TO AND ARE BOUND BY THE TERMS, CONDITIONS, POLICIES AND NOTICES CONTAINED ON THIS PAGE (THE “TERMS”), INCLUDING, BUT NOT LIMITED TO, CONDUCTING THIS TRANSACTION ELECTRONICALLY, DISCLAIMERS OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, BINDING ARBITRATION, AND A CHOICE OF LAW PROVISION. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT ACCESS OR USE ANY ASPECT OF THE SITE. PLEASE FEEL FREE TO CONTACT THE COMPANY FOR AN EXPLANATION OF ANY TERMS AND CONDITIONS.

THESE TERMS CONTAIN AN AGREEMENT TO ARBITRATE (WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION), A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. PLEASE REVIEW SECTION 8 CAREFULLY.

From time to time the Company may update or make changes to this Site and these Terms. Your use of this Site after we post any changes to these Terms constitutes your agreement to those changes. You agree to review these Terms periodically to ensure that you are familiar with the most recent version. Company may, in its sole discretion, and at any time, discontinue this Site or any part thereof, with or without notice, or may prevent your use of this Site with or without notice to you. You agree that you do not have any rights in this Site and that Company will have no liability to you if this Site is discontinued or your ability to access the Site or any content you may have posted on the Site is terminated. All restrictions, rights granted by you, and all disclaimers and limitations of liability will survive any termination.

1. Company Content

This Site and all content on the Site that is provided by Company or its licensors, including certain graphics, photographs, images, screen shots, videos text, computer code, digitally downloadable files, trademarks, logos, product and program names, slogans, and the compilation of the foregoing ("Company Content") is the property of Company and its licensors, and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws. Your use of the Site does not transfer to you any right, title or interest (including any intellectual property rights) in, to or associated with the Site or any Company Content.

You agree not to download, display or use any Company Content located on the Site for use (a) in any publications, (b) in public performances, (c) on websites other than this Site for any other commercial purpose, (d) in connection with products or services that are not those of Company, and/or (e) in any other manner that is likely to cause confusion among consumers, that dilutes the strength of Company's or its licensor's intellectual property, or that otherwise infringes Company's or its licensors' intellectual property rights. You further agree to in no other way misuse any Company Content or third party content that appears on this Site.

If you are a trademark or copyright owner and you believe that any materials accessible on or from the Site infringe your trademark or copyright rights, please send us a notification, under the Digital Millennium Copyright Act (“DMCA”), by e-mail to D'Addario at copyright@daddario.com, or to DMCA Notice, D'Addario Legal Dept., P.O. Box 290, Farmingdale, New York 11735. Please include the following, as required by the DMCA:

·       Identify the copyrighted work(s) you claim is infringed.

·       Identify the material you claim is infringing the copyright(s), and provide enough information for us to reasonably locate that material.

·       Include a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf (the “Claimant”).

·       Include the Claimant's name, address, and telephone number(s), and email address if available.

·       Include a statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or their agent or law.

·       Include a statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.

When we receive an infringement notice with all the required information and are able to locate the allegedly infringing material, we will remove or disable access to the subject material. We also will take reasonable steps to promptly notify the person who posted the subject material. We will give them the opportunity to send a counter-notification. A counter-notification must include the following, to be effective under to DMCA:

·       A physical or electronic signature of the person submitting the counter-notification;

·       Identification of the material that was removed or to which access was disabled and the location at which the material appeared before it was removed or access to it was disabled;

·       A statement under penalty of perjury that the material was removed or disabled due to mistake or misidentification of the material removed or disabled;

·       The name, address, email address and telephone number of the person submitting the counter-notification;

·       A statement that the person submitting the counter-notification consents to the jurisdiction of Federal District Court for his judicial district, or if the person is outside the United States, for any judicial district in which D’Addario may be found, and that the person will accept service of process from the person who submitted the DMCA claim or his agent.

2. Use of the Site and Posting Policy

You may use the Site only for the purposes and in the manner permitted by and subject to these Terms and all applicable federal, state, local, or international laws or regulations. The following requirements apply to your use of the Site, including any submission of photos, written posts, or other materials provided by you (“User Content”): (a) you will not use the Site, including any electronic communication feature of the Site for any purpose that is unlawful, tortious, abusive, intrusive on another's privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening, hateful, invasive of the privacy of another person, abusive, racist, infringing, pornographic, or violent; (b) you will not upload, post, reproduce, or distribute any information, software, or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights; (c) you will not collect, store, or post any content that (i) contains personal information about other users or any individual, (ii) violates the legal rights (including, without limitation, the rights of privacy/publicity) of any other individual or entity, or (ii) anything that you are under a contractual obligation to keep private or confidential; (d) you will not use the Site for any commercial purpose not expressly approved by Company in writing; (e) you will not upload, post, email, or otherwise transmit any advertising or promotional materials or any other form of solicitation or unauthorized communication; (f) you will not impersonate any person or organization, including without limitation, the personnel of Company, or misrepresent an affiliation with another person or organization; (g) you will not upload, post, email, or otherwise transmit any material that contains viruses or any other computer code, files, or programs which might interrupt, limit, or interfere with the functionality of the Site, any computer software or hardware, or telecommunications equipment; (h) you will not frame, mirror, scrape or data-mine the Site or any content contained therein in any form and by any means (including robots, spiders, or other automatic devices, programs or methodologies); (i) you will not attempt to gain unauthorized access to any part of the Site or any content contained therein, the server on which the Site is stored, or any related system, network, computer, or database; (j) you will not attempt to test or tamper with the security of the Site or attempt to interfere with the proper working of the Site, any transaction being conducted through the Site, or any other person’s use of the Site; and (k) you will not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site, or access the Site in order to build a similar or competitive service..

You further understand and agree that you have no ownership rights to any account you may have with us or other access to the Site or features therein. Company may cancel your account and delete all User Content associated with your account at any time, and without notice, if Company deems that you have violated these Terms, the law, or for any other reason. Company assumes no liability for any information removed from our Site, and reserves the right to permanently restrict access to the Site or a user account.

By displaying, publishing, or otherwise posting any User Content on or through the Site, you hereby grant to Company a non-exclusive, sub-licensable, perpetual, transferable, irrevocable, unrestricted, worldwide, fully-paid, royalty free license to use, modify, publicly perform, publicly display, reproduce, distribute, and otherwise make available to third parties such User Content in any and all media now known or hereafter developed without the requirement to make payment to you or to any third party or the need to seek any third party permission. This license includes the right to host, index, cache, distribute, and tag any User Content, edit and revise any User Content (without notice), as well as the right to sublicense User Content to third parties, including other users, for use on other media or platforms known or hereafter developed, such as for use on mobile phones, in video or music software computer programs. You continue to retain all ownership rights in your User Content, and you continue to have the right to use your User Content in any way you choose, subject to these Terms and the license described herein. You represent and warrant that (a) you own all rights in and to the content submitted, displayed, published or posted by you on the Site and otherwise have the right to grant the license set forth herein, (b) the displaying, publishing or posting of any content you submit, and our use thereof does not and will not violate the privacy rights, publicity rights, copyrights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity, and (c) all of your User Content does and will comply with these Terms. You understand and acknowledge that you are responsible for any User Content you submit and you shall be solely liable for any damages resulting from any infringement of copyright, trademark, proprietary rights, or any other harm resulting from your User Content. You further represent that all information provided by you through this Site is true and accurate. Company reserves the right to remove any User Content you provide, or take any action with respect to any User Content that Company deems necessary or appropriate, for any or no reason, in its sole discretion, without any notice to you. Company is not responsible or liable to any third party for the content or accuracy of any User Content posted by you or any other user of the Site.

To the extent permitted by applicable law, you agree to indemnify and hold Company, its parents, subsidiaries, officers, employees, and website contractors and each of their officers, employees and agents harmless from any claims, damages and expenses, including reasonable attorneys' fees and costs, related to your violation of these Terms, including the Posting Policy, or any violations thereof by your dependents or which arises from the use of User Content you submitted, posted, or otherwise provided to Company or this Site.

3. Players Circle Loyalty Program

A. Rewards Program Period:

The terms set forth in this Section 3 are referred to as the “Rewards Program Terms.” The D’Addario Players Circle loyalty rewards program (the “Rewards Program”) ends when terminated in the sole discretion of Company, subject to reasonable notice in jurisdictions where Company is specifically required by applicable law to provide such notice (the “Rewards Program Period”). Each participant in the Rewards Program accepts and agrees that his/her adherence to these Rewards Program Terms does not constitute a genuine and determinant condition to obtaining a Qualifying D’Addario Purchase (as defined below). Company’s computer is the official time keeping device for this Rewards Program. Please review our Privacy Policy found at daddario.com/policies/privacy-policy, which governs the Rewards Program, to understand our practices in connection with the use and protection of your personal information. All Points (as hereafter defined) must be redeemed prior to the effective date of termination or expiration of Points. The Company warrants that it will administer the Rewards Program using reasonable care and skill. However, you should not rely upon the continued availability of the Rewards Program or any Points accumulated in connection therewith or any Tier achieved. Company may, at its sole discretion, extend the Rewards Program beyond any expiration or termination date set forth above or otherwise. VOID WHERE PROHIBITED. COMPANY RESERVES THE RIGHT TO MODIFY OR TERMINATE THE REWARDS PROGRAM IN ANY MANNER, IN WHOLE OR IN PART, AS OUTLINED BELOW, EVEN THOUGH SUCH CHANGES MAY AFFECT THE REDEMPTION VALUE OF THE POINTS ALREADY ACCUMULATED. BY CONTINUING TO PARTICIPATE IN THE REWARDS PROGRAM AFTER SUCH MODIFICATIONS, YOU ACCEPT TO SUCH MODIFICATIONS,

 B. Eligibility:

The Rewards Program is open only to legal residents of one of the fifty (50) United States, the District of Columbia, the Netherlands, the United Kingdom or Australia, Belgium, Czech Republic, Denmark, France, Hungary, Germany, Ireland, Luxembourg, Norway, Poland, Portugal, Slovakia, Sweden, Switzerland, Italy, Spain, Austria, Greece, Bulgaria, Finland, Croatia, Lithuania, Slovenia, Latvia, Estonia, and Monaco, who are eighteen (18) years of age or older at the time of entry and legal residents of Canada (except for legal residents of Quebec) who have reached the age of majority at the time of entry. Officers, directors and employees of Company and its subsidiary and affiliated companies, distributors, authorized retailers, advertising, promotional and judging agencies, persons engaged in the development, production or distribution of materials for this Rewards Program (collectively, "Rewards Program Parties") and the immediate family members (parent, child, sibling, and spouse of each) of and/or persons living in the same household as such individuals (whether related or not) are not eligible to participate in the Rewards Program or redeem Points (defined below). No groups, clubs, newsletters or organizations may participate in this Rewards Program on behalf of the group, club or organization.

C. Registration:

Register for the Rewards Program for free via the Internet by visiting daddario.com/pages/players-circle (“Rewards Website”) during the Rewards Program Period. To register, once at the Rewards Website, follow the on-screen instructions by providing the information requested, which may include, but may not be limited to, user name, first name, last name, mailing address (no P.O. Boxes accepted), email address, and password (“Account”). When accessing the mobile site please note that standard data carrier rates may apply. Check with your carrier for details. Limit one (1) Account per person/e-mail address/mobile phone number. Each participant is limited to one (1) Account. Anyone found attempting to use multiple/different Accounts, email accounts, identities, registrations, or logins, or otherwise attempting to obtain more than the stated limit of Accounts may be deemed ineligible, disqualified, and their Accounts may be cancelled, and all corresponding Points may be void, in Company’s sole discretion. Without limiting the foregoing, any attempt to register multiple Accounts using a single physical address may result in all such Accounts being reviewed by Company for compliance with these Terms and may be deemed ineligible and disqualified, and the Accounts may be cancelled, and all corresponding Points may be void, in Company’s sole discretion. Only the individual named as the primary Account holder will accrue Points and will be entitled to access to the Account. Points may not be combined from different Accounts for any purpose. Each participant shall have the responsibility of ensuring that his or her Points are properly credited by following the process set forth in paragraph D below. Company reserves the right to invalidate Points from an Account if it determines that such Points were improperly credited to such Account or obtained fraudulently in violation of these Rewards Program Terms. Points do not constitute property, do not entitle a participant a vested right or interest, and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason.

D. How to Earn Points:

i. Earn Points on Qualifying D’Addario Purchases: During the Rewards Program Period, registered Account holders will be able to receive D'Addario rewards points ("Point(s)") when the Account holder makes a "Qualifying D'Addario Purchase," which is defined as a purchase at retail of a qualifying D'Addario product containing a unique ten or nineteen-character Code (each, a "Code"). Products purchased that do not contain a Code will not constitute a Qualifying D'Addario Purchase. Visit the Rewards Website for a list of qualifying D'Addario products and their Point value. This list and Point values are subject to change at any time and without notice to you. To receive Points, make a Qualifying D'Addario Purchase and input the Code on the Rewards Website. You should save your receipts from Qualifying D'Addario Purchases for six months from the date of purchase on each applicable receipt, as Company reserves the right to request, in Company's sole discretion, receipts for verification purposes.

Not all qualifying products will be available in all areas. In addition, Company reserves the right, at its sole discretion, to introduce new products or models, which may contain a Code and have a different Point value than listed above. If any part of any Code is counterfeited, or if the Code comes from other games or promotions, or if any part is illegible, mutilated, destroyed or tampered with in any way, or if it contains or reflects printing, typographical, mechanical or other errors, the Code, as applicable, will be rejected and will be deemed void and invalid. Company’s sole liability with respect to a defective Code shall be replacement with one (1) Code during the Rewards Program Period, while supplies last. Each participant acknowledges and agrees that the decisions of Company shall be final, binding and conclusive in all matters relating to the Rewards Program, including without limitation determinations regarding the validity of Codes, Qualifying D’Addario Purchase(s) and other materials submitted for verification. Codes may not be sold, traded, bartered, auctioned (including through Internet auction sites), or given away. Rewards Program materials are null and void and will be rejected if not obtained through authorized, legitimate channels.

ii. Additional Methods of Obtaining Points: From time to time and in Company's sole discretion, Company may offer additional methods of obtaining Points, including, without limitation, by describing such methods on the Rewards Website. Any such additional methods of Point accrual are subject to these Terms or terms otherwise presented in connection with the description of the additional applicable Point accrual method. To the extent permitted by applicable law, Company reserves the right to modify, terminate, change, and otherwise revise any of the ways to earn Points (as well as the corresponding details of such method including, without limitation, the amount/value of Points available), all at any time.

E. Enter Code(s) Into Your Account:

Each time you enter a valid Code during the Rewards Program Period online, your Account will automatically be credited with the Points associated with that Code. Please allow 24 hours for Points to be credited into your Account. Points have no cash value. Any unused Points remaining in an Account after the end of the Rewards Program Period shall be void. When logged onto your Account you can check your Account history for Point balances and details. Except in where not permitted by local law, in instances of Company's gross or willful misconduct, Company assumes no liability for discrepancies, omissions, inconsistencies or errors in the number of Codes entered or the number of Points acquired as a result thereof. The decisions of Company with respect to Code entry, Account balances and Point transactions are final and binding in all respects. All items/products that may be available on the Rewards Website are subject to change without notice and are available while supplies last. You hereby expressly accept and agree that Company, at its sole discretion, reserves the right (without obligation) to substitute items/products of greater or equal value in the event inventory of any one item runs out.

F. Tiers:

From time to time, Company may establish various tier levels in connection with the Rewards Program (each, a “Tier”).  There are currently three Tiers available for the Rewards Program: General Admission, VIP and All Access.  Upon registration in the Rewards Program, you will qualify for the General Admission Tier.  Achieving VIP and All Access Tiers requires accumulating a certain number of Points in a rolling twelve (12) month period.  If you achieve a VIP or All Access Tier, you will enjoy that status for twelve (12) months from the date you achieve the applicable tier (except as may otherwise communicated to you by Company from time to time).  For example, if a Players Circle member earns VIP status on March 15, 2026, the individual maintains such status until March 14, 2027.  However, if that member earns enough points on June 20, 2026 to keep VIP status, such status lasts until June 19, 2027.  If you do not requalify for VIP or All Access Tiers when that Tier membership lapses, you will reset to the General Admission Tier.  The type, timing, and availability of perks provided to each Tier may vary and shall be determined by Company in its sole and absolute discretion.  Company, in its sole and absolute discretion, may alter, limit, or modify the Tier rules, regulations, perks, eligibility for Tiers, the number of Points needed to reach a particular Tier, or any other feature of a particular Tier, terminate or add any Tier at any time, in its sole and absolute discretion, without prior notice except as expressly set out in these Terms or required by applicable law.  This means that the accumulation of any Points does not entitle you to any vested rights with respect to such Points or Tiers, including any perks offered in connection with the Rewards Program.  You may not rely on the continued availability of any perk or Tier. 

 To see a description of the current perks provided for each Tier as well as the Points required to reach each Tier, visit www.daddario.com/players-circle (which description and requirements are subject to change in Company’s sole discretion at any time). For any perk associated with a Tier that includes discounts or other opportunities associated with “Custom Products”, Custom Products include only custom picks and custom drumheads and may only be shipped to the United States, Canada, the United Kingdom, Belgium, Czech Republic, Denmark, France, Hungary, Germany, Ireland, Luxembourg, Norway, Poland, Portugal, Slovakia, Sweden, Switzerland, Italy, Spain, Austria, Greece, Bulgaria, Finland, Croatia, Lithuania, Slovenia, Latvia, Estonia, and Monaco.  Certain perks associated with a Tier may be subject to additional terms and conditions and limitations (including, without limitation, geographic restrictions and limitations) as provided by Company in its discretion and you must agree to any such additional terms and conditions in order to qualify for any such perk.

G.  Redeem Points:

Subject to Company’s right to add, delete, or otherwise make changes to the Points structure and the rewards offered in connection with the Rewards Program, Points may be redeemed for (i) Sweepstakes entries (as further defined below) as well as (ii) merchandise found on the Site (and/or discounts thereon), while supplies last. All Sweepstakes entries redeemed through Points redemption shall be a final sale and non-returnable. You cannot redeem Points for merchandise, discounts, or Sweepstakes entries unless you have accumulated the required corresponding number of Points in your Account. Points are not redeemable for gift cards or discounts on gift cards. See Rewards Website or Site for further details on how to redeem Points. Once your order has been submitted, the required number of Points for the selected merchandise will be deducted from your Account. Company reserves the right to modify, change, and otherwise revise merchandise on the Site and Rewards Website, including and without limitation, the required number of Points for such merchandise or any discount associated with such merchandise.

H.  Sweepstakes:

From time-to-time, Company may offer sweepstakes (each a “Sweepstakes”) to members in good standing of the Rewards Program.  NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER THE SWEEPSTAKES OR CLAIM A PRIZE.  A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. 

Each Sweepstakes is only open to members in good standing of the Rewards Program who are at least the legal age of majority in their state/province/country and are a legal resident of one of the fifty (50) United States, the District of Columbia, Australia, Austria, Belgium, Canada (except for legal residents of Quebec), Denmark, Germany, the Netherlands, Norway, the United Kingdom (“UK”), Greece, Bulgaria, Finland, Lithuania, Slovenia, Latvia, Estonia, Andorra, Monaco, Liechtenstein, and San Marino (and any other country that may be listed on the applicable Sweepstakes Announcement (as hereafter defined)) at the time of entry. Employees, contractors, directors, officers, and agents of Company, its parent, affiliates, subsidiaries, distributors, sales representatives, authorized retailers, artists and advertising, promotion and judging agencies and all other service agencies involved with the Sweepstakes, and members of the immediate family (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and household of each such employee (whether or not related) are not eligible to enter or win. Each Sweepstakes is void where prohibited or restricted by law.  Participation in any Sweepstakes constitutes entrant’s full and unconditional agreement to these Terms (including, without limitation, these official rules) and Company’s decisions, which are final and binding in all matters related to the Sweepstakes. Winning a Prize (as hereafter defined) is contingent upon fulfilling all requirements set forth herein.

Each Sweepstakes begins at the time the applicable Sweepstakes announcement is published on the Site describing the Sweepstakes (each, a “Sweepstakes Announcement”) and ends on the date and at the time specified in the Post (“Sweepstakes Period”).  All terms, conditions, exclusions, and requirements set forth in each Sweepstakes Announcement are incorporated herein by reference (with respect to the applicable corresponding Sweepstakes only). ENTRANTS ARE RESPONSIBLE FOR DETERMINING THE CORRESPONDING TIME ZONE IN THEIR RESPECTIVE JURISDICTIONS. All entries must be received before the Sweepstakes Period end time/date to be valid.  Company’s computer is the official time-keeping device for the Sweepstakes.

Except as may otherwise be described in the applicable Sweepstakes Announcement, you may enter the applicable Sweepstakes in one of two ways as follows:

(i) Points Redemption:  During the Sweepstakes Period, follow the instructions in the Sweepstakes Announcement to receive one (1) entry into the Sweepstakes.  Each entry has a required number of Points for redemption as stated in the Sweepstakes Announcement; or

(ii) To Enter without Points: Print your full name, complete address, telephone number and date of birth on a 3" x 5" piece of paper and mail it in a plain business size envelope to D’Addario & Company, Inc., 595 Smith Street, Farmingdale, New York 11735.  Each entry must be in a separate postmarked outer envelope.  Mail-in entries must be postmarked by the end of the Sweepstakes Period and received no more than seven (7) calendar days thereafter.  Once submitted, all entries/entry information become the exclusive property of Company and will not be acknowledged nor will they be returned.

Individuals who do not (i) follow all of the instructions, (ii) provide the required information as specified in the Sweepstakes Announcement, (iii) fully complete and/or submit any required entry form, and/or (iv) abide by these Terms or other instructions of Company may be disqualified, all in Company’s sole discretion.  LIMIT:  Number of entries per person are limited to the amount set forth in the applicable Sweepstakes Announcement. 

Automated entries are prohibited, and any use of automated devices will cause disqualification. Entrants may not enter with multiple e-mail addresses nor may entrants use any other device or artifice to enter multiple times or as multiple entrants. Any entrant who attempts to enter with multiple e-mail addresses, under multiple identities, or uses any device or artifice to register multiple times will be disqualified and forfeits any and all Prizes won, in Company’s sole discretion.  Multiple entrants are not permitted to share the same e-mail address. 

During each Sweepstakes, a specific prize or number of prizes will be awarded as described in the Sweepstakes Announcement (“Prize”).  The approximate retail value (“ARV”) of the Prize(s) will be set forth in the applicable Sweepstakes Announcement.  Each winner is responsible for any and all applicable fees, service charges, and all insurance costs, federal, state, local and foreign taxes, if any, and any other unspecified expenses associated with acceptance or use of each Prize.  Prize(s) is not redeemable for cash and may not be transferred, purchased, sold or bartered.  Lost, stolen, damaged or destroyed Prize items will not be replaced by Company.  On or about five (5) days following each applicable Sweepstakes Period (“Drawing Date”), Company will conduct a random drawing from among all eligible entries received by Company during the applicable Sweepstakes Period.  Potential winners are subject to verification.  Potential winners in certain jurisdictions will be required to correctly answer a time-limited, mathematical skill-testing question without mechanical or other aid. Company’s decisions will be final in all matters relating to any Sweepstakes.  Subject to verification of eligibility and compliance with these Official Rules, the potential winner will be declared the official winner of the Sweepstakes. The potential winner will be notified by email within five (5) days of the applicable Drawing Date and must respond to Company within forty-eight (48) hours of attempted notice with any additional information requested by Company.  Except where prohibited, the potential winner may be required to sign an affidavit of eligibility (which affirms that the potential winner has complied with these Official Rules) as well as a liability release, and where legal, a publicity release, each of which, if issued, must be completed, signed and returned within seven (7) calendar days from date of issuance, or the Prize may be forfeited and awarded to an alternate winner.  If a potential winner is found not to be eligible or not in compliance with these Official Rules, if attempted notification or any Prize is returned as undeliverable, if any required documents are not returned within the required number of days, if a winner cannot be verified, fails to correctly answer the skill-testing question (if applicable), or if a winner is otherwise unable or unwilling to accept and claim the Prize as stated, then winner may be disqualified and the Prize may be forfeited in Company’s sole discretion. In the event that a potential winner is disqualified for any reason, Company reserves the right to award the Prize to an alternate entrant who will also be selected randomly Company is not responsible for any change of email address, mailing address and/or telephone number of entrants.  By accepting the Prize, winner acknowledges compliance with these Official Rules.  Company is not responsible for any change of email address, mailing address, and/or telephone number of entrants.  Company reserves the right to substitute a prize of equal or greater value if advertised Prize becomes unavailable.  Prize may be subject to additional terms and conditions set forth in the applicable Sweepstakes Announcement. Allow 4-6 weeks for shipment of Prize after confirmation. Odds of winning a Sweepstakes depend upon the number of eligible entries received during the applicable Sweepstakes Period.

By participating in the Sweepstakes, entrants hereby agree to Company's collection and usage of their personal information and acknowledge that they have read and acknowledged Company's privacy policy.  If you are selected as the winner, your information may also be included in a publicly available winner’s list.  Any valuation of the Prize is based on available information provided to the Company. The value of the Prize will be taxable to winner as income. The winner is solely responsible for reporting and paying any and all applicable taxes and any other fees or costs associated with the Prize(s) received, regardless of whether the Prize, in whole or in part, is used.  United States residents that win $600 or more in Prizes will have income reported to them on IRS Form 1099, as required under IRS rules and a copy of said form will be sent to the IRS.  You must contact your own tax advisor for any questions concerning taxes.

Company reserves the right, at its sole discretion, to cancel, modify, or suspend the Sweepstakes or any portion hereof, or to disqualify any individual implicated in any of the following actions, if for any reason: (a) infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes which, in Company’s sole opinion, corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes, (b) the Sweepstakes or any website associated therewith (or any portion thereof) becomes corrupted or does not allow the proper processing of entries per these Official Rules, or (c) the Sweepstakes is otherwise not capable of running as planned by Company.  In the event of modification or suspension, Company shall award the Prize to a winner to be selected in a random drawing from among the remaining uncorrupted eligible entries.

Any entrant who attempts to tamper with this Sweepstakes in any way shall be disqualified.  In the event of dispute as to who submitted an entry, the entry will be deemed submitted by the Authorized Account Holder of the email address associated with the entry.  “Authorized Account Holder” is defined as the natural person assigned an email address by an Internet access provider, on-line service provider or other organization responsible for assigning email addresses for the domain associated with the submitted email address in question.  Additional restrictions may apply.

U.S. consumers may obtain a winner’s list by mailing a self-addressed, stamped envelope to: 595 Smith Street, Farmingdale, NY 11735. All requests for the winner’s list must be received within ninety (90) days of the end of the applicable Sweepstakes Period.

I. Code Verification and Company’s Recourse in the Event of Fraud:

All Codes and Points are subject to verification at the sole discretion of Company. Be advised that Company uses anti-fraud detection devices to verify the authenticity of all Codes used.

Codes will be void if, as determined by Company in its sole discretion: (i) they fail to pass anti-fraud detection measures; (ii) they are found to be unauthorized or illegitimately obtained (including, for example, through channels other than retail purchase); (iii) they contain an unauthorized message, code or other marking not issued by Company for use in this Rewards Program; or (iv) they are defective; contain printing or other mechanical errors; are printed or produced in error; or are illegible, unreadable, or blank.

No Code/Point receipt or redemption will be valid if it is associated with any Code/Point deemed void for any reason, including without limitation, the following: (a) Code/Point is not verified or recognized as being validly issued by Company in the Rewards Program; (b) Code/Point is determined to be previously entered and used; (c) Code/Point is incorrectly or incompletely entered or submitted; (d) Code/Point was obtained in a manner deemed by Company to be fraudulent or otherwise invalid; or (e) Code/Point is otherwise void. Using invalid or fraudulent codes may result in your termination or suspension from the Rewards Program in Company’s sole discretion. Notwithstanding the foregoing, Company may, at its sole discretion and without obligation, or if required by law, elect to replace an illegible Code with another Code if appropriate upon request, while supplies last. Except as expressly stated above, and where not permitted by local law in instances of Company's gross or willful misconduct, Company shall have no liability or obligation with respect to any void Code.

J. Modification/Termination:

To the extent permitted by applicable law, the Rewards Program structure is subject to modification, termination, or limitation at any time, subject to reasonable notice in jurisdictions where Company is specifically required by applicable law to provide such notice, in Company's sole discretion, and Company expressly reserves the right to establish additional means of accruing Points, to delete any or all of the currently recognized means of accruing Points, to exclude specific types of transaction there from or to make Points selectively available to certain participants based upon factors in its sole discretion. Additionally, membership in the Rewards Program is offered at the discretion of Company and it reserves the right to modify the Rewards Program Terms, Point redemption values, benefits, Company promotion (if any), conditions of participation, rules for issuing, redeeming, retaining, using or forfeiting Points or any other aspect of the Rewards Program, in whole or part, at any time, subject to reasonable notice in jurisdictions where Company is specifically required by applicable law to provide such notice, even though such changes may affect the redemption value of the Points already accumulated. If for any reason Company determines in its sole discretion that the Rewards Program, or any aspect thereof, is no longer capable of running as intended by these Rewards Program Terms for any reason whatsoever (including, without limitation, any occurrences described in these Terms or any other causes which may corrupt or impair the integrity, security, fairness or proper conduct of the Rewards Program), Company, at its sole discretion but subject to any applicable laws and subject to reasonable notice in jurisdictions where Company is specifically required by applicable law to provide such notice, reserves the right to cancel, terminate, suspend, postpone, delay or modify the Rewards Program in whole or in part, including without limitation, any means of entry, at any time.

To the extent permitted by applicable law, and subject to reasonable notice in jurisdictions where Company is specifically required by applicable law to provide such notice, Points may expire, in Company’s sole and absolute discretion. Participants must redeem and use all Points before expiration, or the effective date of termination, or those unused Points shall be forfeited. Points earned through prior rewards programs that have been terminated will not be honored. However, notice of early termination shall not be provided for any actions, petitions or adjudications associated with bankruptcy, insolvency, assignments to creditors or material business interruptions of Company. No extensions, cash refunds or other exchanges will be allowed for expired rewards Points. To the extent permitted by applicable law, if any Account is inactive for a two (2) year period (inactivity defined as no Points added or redeemed to/from a Rewards Program Account for two (2) years), participants acknowledge and agree that Company may, in its sole and absolute discretion, terminate such Account and any Points associated with such Account. Company is not obligated, and will not provide notice of such inactivity or termination to participants. Company reserves the right, at any time, to revise the inactive period causing termination from two (2) years. Notice of such revision shall be posted on the Rewards Website.

K. Conduct:

By participating in the Rewards Program, participants agree to be bound by these Rewards Program Terms and the decisions of the Company, which shall be final and binding in all respects. Failure to comply with these Rewards Program Terms may result in disqualification. Company reserves the right at its sole discretion to disqualify any individual from participating in any aspect of Rewards Program, and/or may cancel, suspend or block any Account registered by such person (and void any associated Points) if, in its reasonable opinion, Company deems or suspects that such person has engaged in or has attempted to engage in any of the following: (a) violating these Rewards Program Terms or the Terms of the Site; or (b) damaging, tampering with or corrupting the operation of the Rewards Program; or (c) acting with intent to annoy, harass or abuse any other person; or (d) use of any automated bot, script or other robotic, mechanical, programmed or automated devices to submit data to the Site through online or mobile web other means; or (e) attempts to enter and/or receive repetitive, void, additional, or otherwise invalid or fraudulent Points in one or more Accounts, as determined by Company; or (f) any unsportsmanlike, inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (g) activity deemed in the sole discretion of Company to be generally inconsistent with the intended operation of the Rewards Program. CAUTION: ANY ATTEMPT BY A PERSON TO DELIBERATELY DAMAGE OR CORRUPT ANY SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE REWARDS PROGRAM COULD BE A CRIMINAL AND/OR CIVIL OFFENSE. SHOULD SUCH AN ATTEMPT BE MADE, COMPANY RESERVES THE RIGHT TO PROSECUTE AND/OR SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT OF THE LAW. Company's failure to enforce or delay in enforcing any term of these Rewards Program Terms shall not constitute a waiver of that or any other provision. The failure of Company to comply with the Rewards Program Terms because of an act of God, epidemic, outbreak, war, fire, riot, terrorism, earthquake, actions of federal, state, provincial/territorial or local governmental authorities or for any other reason beyond the reasonable control of Company, shall not be deemed a breach of the Rewards Program Terms. To the maximum extent permitted by law, all participants, as a condition of participation in this Rewards Program, including participation in any Sweepstakes, agree to release Company and Rewards Program Parties from and against any and all liability, claims or actions of any kind whatsoever for injuries, damages, or losses to persons or property which may be sustained in connection with accessing the Rewards Website, registering an Account, or otherwise participating in any aspect of the Rewards Program, the receipt, ownership or use/misuse of any Company promotion prize awarded (if any) or any item or product redeemed with participant’s Points, or any typographical or other error in these Rewards Program Terms or other Rewards Program materials (including, without limitation, on any Site).

4. Terms of Sale

A. Transaction:

You may be asked to supply certain information relevant to a transaction including, without limitation, information about your method of payment (such as your payment card number and expiration date), your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Company the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.

All descriptions, images, references, features, content, specifications, products and prices of products described or depicted on the Sites are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products on the Site does not imply or warrant that these products will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from the Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Company reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all transaction(s); and (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transaction(s). The relevant time for determining the charges applicable to a specific order is the time the Customer places the applicable order.

You understand and agree that you are charged at the time you place your order for products, and the sale is final and complete at the time you are charged. Once an order is placed, changes cannot be made.

B. Availability, Errors & Inaccuracies:

Company’s acknowledgment of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. Company aims to provide current and accurate information and describe and display its products accurately on the Site. However, misprints, errors, inaccuracies, omissions (including incorrect specifications or prices some items on the Site may be mispriced, described inaccurately or unavailable, and Company may experience delays in updating information on the Site and in our advertising on other sites. As a result, Company cannot and does not guarantee that products and services advertised on the Site will be available when ordered or thereafter and does not warrant the accuracy or completeness of any information on the Site, including prices, product images, product descriptions, specifications, and availability. Company reserves the right to (a) change or update information and to correct errors, inaccuracies or omissions at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Site, the prices, fees, charges and specifications of those products and services, any promotional offers and any other content available on or through the Site without any notice or liability to you or any other person; (c) cancel, terminate or not process or otherwise refuse any order you place (including accepted orders) where the price or other material information on the Site is inaccurate; and (d) limit quantities available for sale or sold. As part of our shipping procedures, Company verifies the availability and the price before an item is shipped. If an item’s correct price is lower than our stated price, Company will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, if the item is no longer available, or if Company determines that there were inaccuracies in our product information, Company will cancel your order and notify you of such cancellation via email.

C. Shipment of Merchandise:

In most cases, you agree to allow at least six to eight weeks from receipt of order for shipment of merchandise via postal mail, unless otherwise stated on the Site. Each merchandise item ordered will ship separately. All merchandise will ship to the postal address that you specify on the order form page. No P.O. boxes allowed. Merchandise will only be shipped to addresses within  the fifty (50) United States, the District of Columbia, the Netherlands, the United Kingdom or Australia, Belgium, Czech Republic, Denmark, France, Hungary, Germany, Ireland, Luxembourg, Norway, Poland, Portugal, Slovakia, Sweden, Switzerland, Italy, Spain, Austria, Greece, Bulgaria, Finland, Croatia, Lithuania, Slovenia, Latvia, Estonia, and Monaco. No responsibility is assumed by Company for any postal mail or overnight deliveries returned as undeliverable without a forwarding address. Except to the extent required in Luxembourg, no responsibility is assumed by Company for merchandise after it has been delivered to the carrier.

If products redeemed through Players Circle rewards are returned to Company for any reason, including for insufficient address, refused shipment, or the product is otherwise undeliverable, Company may, in its sole discretion, attempt to contact you at the email address associated with your Players Circle account to resolve the shipment issues. If we are unable to contact you or unable to resolve the shipment issues, we will credit the points back to your Players Circle account and cancel the order. Company reserves the right to charge you for shipping fees to re-ship any products that have been returned to Company due to your shipment refusal, your failure to include a sufficient address, or if the product is otherwise undeliverable.

D. Merchandise Availability:

All merchandise available on the Site is subject to change without notice and is available while supplies last. You hereby expressly accept and agree that Company, at its sole discretion, reserves the right (without obligation) to substitute merchandise of greater or equal value in the event supplies of any one item run out. Merchandise may be available only in limited quantities and will be distributed on a first-come, first-served basis. Participants should regularly consult the Site for updates regarding merchandise availability. The determination of whether a participant has to pay any tax in connection with the merchandise and the payment of that tax, if any, are participant’s sole responsibility.

E. Shipping and Returns:

If you are not fully satisfied with your purchase of items sold by Company, you may return it in accordance with Company’s Return Policy set forth on the FAQ page of the Site. The Return Policy is incorporated into these Terms in its entirety. The foregoing Return Policy does not apply to merchandise obtained through Points redemption through the Site, which is not returnable (unless otherwise required by local law).

If any problems arise with your Account, shipping address, or payment method connected with your Account that Company is unable to resolve, Company will notify you through the email address associated with your subscription and your subscription order may be canceled. Additional orders may not be shipped until the problem has been resolved.

Points earned pursuant to a Qualifying Company Purchase that correspond to a subsequent product return for a refund or other credit, or that has otherwise been cancelled, will be deducted from your Account.

F. Risk of Loss:

Except as otherwise set forth herein, the risk of loss for and title to products purchased on the Site passes to the purchaser upon delivery to the carrier.

G. Notice for California Residents:

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to privacy@daddario.com. You may also contact us by writing to our Chief Privacy Officer, or by calling us at 631-439-3300. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

5.  Gift Cards

A. General

The following Gift Card Terms and Conditions (these “Gift Card Terms”) describe the terms and conditions that apply to your purchase, acceptance, and use of any Company gift card (a “Gift Card”).  Gift Cards are issued solely in digital form, solely in U.S. Dollars, and are electronically transmitted. By purchasing, accepting, or using a Gift Card, you agree to be bound by the Gift Card Terms and the Terms. If you do not agree to the Gift Card Terms or the Terms, do not purchase, accept, or use a Gift Card. You agree that Company may provide notices, disclosures, amendments to this Agreement, and other information relating to Gift Cards by electronic means, including by posting such materials on the Site.

Gift Cards may be purchased by consumers only for personal use or as gifts. Gift Cards are available only through the Site and only for purchase by U.S. residents.

B. Redemption and Use

Gift Cards may be redeemed toward the purchase of eligible Company products on Company-operated websites or other Company-designated sales channels, as identified at the time of redemption.

Gift Cards (i) may be used alone or in combination with another payment method if the purchase amount exceeds the remaining Gift Card balance, (ii) may not be used to purchase other gift cards or gift certificates or to transfer funds to any other person, and (iii) may not be redeemed for cash, except where required by applicable law.

Gift Cards have no cash value, do not constitute legal tender, are not credit or debit cards, and do not accrue interest. No credit card, overdraft protection, deposit account, or depository insurance is associated with a Gift Card. In jurisdictions that require the cash-out of Gift Card balances below a specified threshold, cardholders may request cash redemption in accordance with applicable law by containing Customer Service at https://support.daddario.com/hc/en-us.  Company may provide the cash redemption by cash, check, or other method permitted by applicable law.

Gift Cards are valid only if obtained directly from Company or through a Company-authorized digital distribution channel. Gift Cards obtained from unauthorized sellers (including online auction sites) may be void and may not be honored, in Company’s discretion. Company is not responsible or liable for any Gift Cards obtained from unauthorized sellers and disclaims all liability arising from the purchase or use of such Gift Cards.

Gift cards generally do not expire. If an expiration date or fee is required or permitted under applicable law, such expiration or fee will apply only to the extent permitted by law and with any disclosures required by law.

C. Balance Inquiries

You may check your Gift Card balance online through Company’s website. Any balance shown is based on the most recent transaction data available. In most cases, balances are updated promptly after redemption, but there may be occasions when the balance update is delayed.

D. Lost, Stolen, or Unauthorized Use

You are responsible for all transactions associated with a Gift Card, whether authorized or unauthorized, unless and until you notify Company of suspected unauthorized use, to the extent required by applicable law. Company is not responsible for any lost, stolen, destroyed, or unauthorized use of Gift Cards.

Company is not responsible for Gift Cards that are undeliverable or not received due to incorrect, incomplete, or outdated recipient information provided by the purchaser, including inaccurate email addresses or delivery instructions, or due to email filtering, spam blocking, or similar technical issues outside Company’s control.

To report loss, theft, or unauthorized use, contact Company at https://support.daddario.com/hc/en-us as soon as possible. Upon notice of suspected loss, theft, or unauthorized use, Company may suspend the remaining Gift Card balance while it reviews the request, to the extent permitted by applicable law. Replacement of a Gift Card may be provided in Company’s discretion, upon presentation of satisfactory proof of purchase and to the extent permitted by applicable law.

Risk of loss passes to the purchaser or designated recipient upon electronic transmission of the Gift Card to the designated email address or account. Company is not responsible for any unauthorized use of a Gift Card prior to notice, if any, provided by the cardholder.

E. Restrictions; Fraud; Abuse

Gift Cards may not be reloaded, resold, or transferred for value, except as required by law. Company reserves the right to refuse, suspend, or cancel Gift Cards, orders, or accounts, or to limit Gift Card usage, where (i) the underlying purchase is subject to a chargeback or disputed payment, (ii) payment is reversed or dishonored, or (iii) Company reasonably suspects fraud, abuse, or unlawful activity. In such cases, Company may suspend the Gift Card balance during investigation and may void the Gift Card if the underlying purchase is not valid or if fraud is confirmed. Any retained balances may be applied, to the extent permitted by law, to offset losses, chargebacks, or other liabilities incurred by Company or its payment processors, card networks, or financial institutions.

Company may impose limits on the dollar amount or number of Gift Cards that may be purchased by a single individual, account, device, email address, payment method, or transaction, including limits on daily or aggregate purchases. Such limits may vary by sales channel, payment method, or jurisdiction and may be modified by Company from time to time in its discretion.

F. Returns and Refunds

Gift Cards are not returnable or refundable, except as required by law. Products purchased with Gift Cards are subject to Company’s standard return and refund policies.

G. Rewards Program

The purchase of a Gift Card does not earn loyalty points, rewards, or similar benefits under the Rewards Program. Loyalty benefits, if any, are awarded only on eligible product purchases made using a Gift Card or other payment method, in accordance with Rewards Program term. 

 

6. Disclaimers and Limitations of Liability

Company makes no representations about the reliability of the features of this Site, the Content, User Content, or any other Site feature, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material or systems or use of the Site will be at your own risk. Company makes no representations regarding the amount of time that any Content or User Content will be preserved. Company makes no representation or warranties (i) that any material, images, applications or files obtained from or through the Site are free from computer viruses or other faults or defects. It is your responsibility to take customary precautions against computer viruses and/or (ii) concerning inaccuracies, typographical errors or other defects on the Site or applications or material available on or through Site. You agree to use this Site, applications and functions at your own risk.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY DOES NOT PROMISE THAT THE SERVICES OR CONTENT PROVIDED THROUGH THE SITE, WILL BE ERROR-FREE, UNINTERRUPTED OR SECURE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE, OR THE PRODUCTS, SERVICES, OR CONTENT PROVIDED THROUGH THE SITE, WILL PRODUCE SPECIFIC RESULTS.

Company does not endorse, verify, evaluate or guarantee any information provided by users and nothing shall be considered as an endorsement, verification or guarantee of any User Content. You shall not create or distribute information, including but not limited to advertisements, press releases or other marketing materials, or include links to any sites which contain or suggest an endorsement by Company without the prior review and written approval of Company.

Unless expressly stated otherwise herein for local laws applicable to you, the following applies: 

THIS SITE, GIFT CARDS, AND THE REWARDS PROGRAM ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THIS SITE OR ANY INFORMATION OR SOFTWARE THEREIN. UNDER NO CIRCUMSTANCES SHALL COMPANY, ITS AFFILIATES OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGE OR LOSS OF ANY KIND, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (COLLECTIVELY, "DAMAGES") THAT RESULT OR ARISE, IN WHOLE OR IN PART, FROM THE USE OF OR INABILITY TO USE THIS SITE AND/OR THE REWARDS PROGRAM, NOR SHALL COMPANY BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND COMPANY'S REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE'S RECORDS, PROGRAMS, OR SERVICES. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. 

UNDER NO CIRCUMSTANCES WILL COMPANY OR ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND THE FOREGOING PARAGRAPH SHALL NOT APPLY TO A RESIDENT OF NEW JERSEY TO THE EXTENT DAMAGES TO SUCH NEW JERSEY RESIDENT ARE THE RESULT OF COMPANY'S NEGLIGENT, FRAUDULENT, RECKLESS ACTS OR INTENTIONAL MISCONDUCT.

These Terms do not limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 or any other implied warranties under the Australian Securities and Investment Commission Act 2001 or similar consumer protection laws in Australia; in Luxembourg under applicable Luxembourg law; the Dutch Civil Code; the Distance Sales Act and the Consumer Sales Act or similar consumer protection laws in Sweden; the Austrian consumer Act or similar consumer protection laws in Austria; the Irish Sale of Goods and Supply of Services Act 1980 (as amended); the Danish Consumer Contract Act, except where the Company is legally obligated to do so and the Civil Code, the Law on Consumer Rights Protection, and similar consumer protection laws in Lithuania. 

Nothing in these Terms shall exclude or limit any liability of the Company or any Rewards Program Parties to you for death or personal injury arising out of negligence, fraudulent misrepresentation or fraudulent concealment or any other matter which cannot be limited or excluded by law.

For residents of the European Union (EU) and United Kingdom (UK), the limitations of liability in the paragraphs above do not apply to cases of intentional misconduct or gross negligence and premeditation of the Company or any Rewards Program Parties to violations of cardinal contractual obligations or to damages which are based on injury to life, body or health or in case of a guarantee or liability under the Product Liability Act.

For residents of Belgium and Austria, the limitations of liability do not apply to cases of Company's willful misconduct. To the extent required by applicable law, the limitations on liability in this paragraph do not apply in Luxembourg in instances of personal injury or death resulting from Company's act or omission.

7. Third Party Websites

This Site may hyperlink to sites not maintained by or related to Company. Hyperlinks are provided as a service to users and are not sponsored by or affiliated with this Site or Company, and Company makes no representations or warranties about the content, completeness, or accuracy of those third party sites. Information you submit at a third party site accessible from this Site is subject to the terms of that site's privacy policy, and Company has no control over how your information is collected, used, or otherwise handled.

8. Dispute Resolution (Including Binding Arbitration; Class Action Waiver; Jury Trial Waiver)

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE CLAIM OR ACTION, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. IF YOU DO NOT AGREE TO TERMS SET FORTH IN THIS SECTION, YOU SHOULD NOT ACCESS OR USE THE SITE.

A. Applicability of Arbitration Agreement:

You and Company agree that, except for either party's claims of infringement or misappropriation of any other party's patent, copyright, trademark, or trade secret, any dispute, controversy or claim arising out of or relating to the Site, your access to or use of the Site, your participation in any Sweepstakes, your participation in the Rewards Program, your purchase or use of any Gift Card, these Terms, the Privacy Policy (found at daddario.com/policies/privacy-policy), or any aspect of your relationship with Company (each, a “Dispute”) that cannot be resolved through the Informal Dispute Resolution Process set forth below shall be resolved through binding arbitration, except that you or Company may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court (provided that the small claims court does not permit class or similar representative actions or relief).

B.  Informal Dispute Resolution Process:

If you and Company have a Dispute, you and Company agree to make a good faith effort to informally resolve it. The party initiating the Dispute must send a written notice to the other party (“Notice”). The Notice must include: (a) the initiating party's contact information (including name, address, telephone number, and email address) (with their counsel's contact information, if represented); (b) a detailed description of (i) the Dispute, (ii) the nature and basis of the claims, and (iii) the nature and basis of the relief sought. The Notice must be personally signed by the party initiating the Dispute (or their counsel, if represented). If you have a Dispute with Company, you must send this Notice, including all of the information referenced above, by email to: privacypolicy@daddario.com or by mail to: D'Addario & Company, Inc., Attn: Legal Dept., 595 Smith Street, Farmingdale, New York 11735. If we have a Dispute with you, we will send this Notice to you at the most recent contact information we have on file for you.

For a period of forty-five (45) days from receipt of a completed Notice (which can be extended by agreement of the parties), you and Company agree to negotiate in good faith in an effort to informally resolve the Dispute. To this end, the party receiving the Notice may request a telephone settlement conference to aid in the resolution of the Dispute. The conference will be scheduled for a mutually convenient time. If the Dispute is not resolved within forty-five (45) days after receipt of a completed Notice (which period can be extended by agreement of the parties), you or Company may commence a formal dispute resolution proceeding consistent with the process set forth below. Compliance with and completion of this Informal Dispute Resolution Process ("Process") is a condition precedent to you or Company commencing any formal dispute resolution proceeding in arbitration or small claims court. All applicable limitations periods (including statutes of limitations) will be tolled from the date of receipt of a completed Notice solely through the forty-five (45) day Process.

C. Arbitration Procedures:

The Federal Arbitration Act will govern the enforceability, interpretation, and enforcement of this arbitration agreement and any arbitration. You and Company agree that arbitration will be administered by the American Arbitration Association (“AAA”) and conducted in accordance with the applicable AAA rules ("AAA Rules") then in effect, except as modified by this arbitration agreement. For Disputes with consumers, the AAA Consumer Arbitration Rules will apply. For Disputes that do not involve a consumer, the AAA Commercial Arbitration Rules will apply.  You can access the Consumer Arbitration Rules and the Commercial Arbitration Rules at https://www.adr.org/rules or by calling +1 800-778-7879.  The legal seat of arbitration shall be New York. You may only bring claims in your individual capacity on your own behalf, and not in any representative capacity or on behalf of any class or purported class, and no arbitration you commence hereunder may be joined with or include any claims by any other persons.

The arbitration will be conducted in the English language by a single, neutral arbitrator. You and Company shall endeavor to agree upon the arbitrator, and if you and Company fail to do so within twenty-one (21) days of the commencement of the arbitration, the appointment shall be made by the AAA in accordance with the applicable AAA Rules. The arbitrator shall conduct any calls, conferences, or hearings by teleconference or videoconference, unless the arbitrator determines that an in-person hearing is appropriate or unless otherwise required by the applicable AAA Rules or agreed to by the parties. Any in-person hearing shall be conducted in New York County, New York unless otherwise required by the AAA Consumer Arbitration Rules (in which case the in-person hearing shall be conducted at a location that is reasonably convenient) or agreed to by the parties.

You and Company agree that no information concerning an arbitration proceeding, beyond the names of the parties, their counsel or the relief requested, may be unilaterally disclosed to a third party by any party unless required by law (other than to legal or professional advisors, witnesses, or experts acting pursuant to a duty of confidentiality). Further, all materials, documents, or evidence exchanged during the arbitration proceedings by any party or witness shall be treated as confidential by any party whose access to such evidence arises exclusively because of its participation in the arbitration and shall not be disclosed to any third party (other than legal or professional advisors, witnesses or experts acting pursuant to a duty of confidentiality), except as may be required by law. Any party who commences any judicial proceeding in connection with an arbitration initiated hereunder shall endeavor to have the judicial record of any such proceeding sealed or kept confidential to the extent permitted by law.

The arbitrator shall issue a reasoned written award and shall have the power to grant any interim or provisional measures that the arbitrator deems appropriate, including, but not limited to, injunctive relief and specific performance, and any interim or provisional measures ordered by the arbitrator may be specifically enforced by any court of competent jurisdiction as a final award.  Each party hereto retains the right to seek interim measures from a judicial authority, and any such request shall not be deemed incompatible with the agreement to arbitrate or a waiver of the right to arbitrate. Judgment on any award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.

D. Additional Procedures for Mass Arbitrations:

To increase the efficiency of administration and resolution or arbitrations, you and Company agree than in the event there are twenty-five (25) or more similar individual Disputes filed against Company by the same or coordinated counsel or are otherwise coordinated, within a reasonably proximate period of time (“Mass Arbitration”), the parties agree to follow the rules and procedures set forth under the AAA’s Mass Arbitration Supplementary Rules that are in effect at the time the applicable arbitration demand is filed with the AAA (the “AAA Mass Arbitration Supplementary Rules”). You may review the AAA Supplementary Rules, available at https://www.adr.org/media/ofkbtyz2/mass-arbitration-supplementary-rules.pdf. The AAA Mass Arbitration Supplementary Rules shall govern all arbitration fees and costs associated with a Mass Arbitration. To the extent there is a dispute as to whether the AAA Mass Arbitration Supplementary Rules and these Additional Procedures for Mass Arbitrations apply, the disagreeing party shall advise AAA, and AAA shall appoint a sole standing arbitrator to determine the applicability of these Additional Procedures for Mass Arbitrations.

E. Class Action Waiver:

YOU AND COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE.

Notwithstanding anything to the contrary in this arbitration agreement, if a final decision, not subject to any further appeal or recourse, determines that the limitations set forth in this Section 8(E) (“Class Action Waiver”) are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and Company agree that such particular claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated.

F. Jury Trial Waiver:

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND COMPANY HEREBY WAIVE ANY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Company are instead electing that all Disputes shall be resolved by arbitration under this arbitration agreement, except as otherwise specified above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

G. Invalidity:

Except as provided in Section 8(E)(“Class Action Waiver”) if any part or parts of this Arbitration Agreement (other than Section 8(D)(“Additional Procedures for Mass Arbitrations”)) are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. However, if Section 8(D)(“Additional Procedures for Mass Arbitrations”) of this Arbitration Agreement is found under the law to be invalid or unenforceable then, in that case, the entire Arbitration Agreement shall be void, and the parties agree that all Disputes will be heard in the state or federal courts located in New York County, New York.

H. Exclusions:

The dispute requirements in this Section 8 do not apply to residents of the UK and EU. For residents of the UK and EU regardless of the requirements in this Section, all issues arising in connection with the Rewards Program and use of the Site shall be governed by the relevant law with jurisdiction in the competent court of the participant's domicile. In Ireland, to the extent that you have a contractual dispute with Company about online purchases of goods ordered from the Site, including as part of this Rewards Program, you may avail of an Online Dispute Resolution platform here or you may contact Company directly by sending an email to playerscircle@daddario.com. In Lithuania, you may have a right to use the following alternative dispute resolution entity for consumer disputes – the State Consumer Rights Protection Authority, Vilniaus str. 25, Vilnius LT-01402, Lithuania, http://www.vvtat.lt/.

9. Miscellaneous

Both you and Company acknowledge and agree that no partnership is formed and neither of you nor Company has the power or the authority to obligate or bind the other.

Except where prohibited by applicable laws, these Terms will be governed by and construed in accordance with the internal laws of New York without regard to conflicts of laws principles. By using this site, you hereby agree that any and all disputes regarding these Terms and/or the Site not subject to the arbitration provision set forth herein will be subject to the courts located in Suffolk County, New York (provided that the Federal Arbitration Act shall govern the enforceability, interpretation, and effect of terms set forth in the mandatory arbitration provision above).  The foregoing is subject to the exceptions set forth in Section 8 of these Terms. YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THIS SITE AND/OR THESE TERMS, WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. These Terms operate to the fullest extent permissible by law.

On certain areas of our Site, you may be given the ability to provide us with personally identifiable information. Please read our Privacy Policy found at daddario.com/policies/privacy-policy for more information about our information collection and use practices.

The failure of Company to comply with these Terms because of an act of God, epidemic, outbreak, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities or for any other reason beyond the reasonable control of Company, shall not be deemed a breach of these Terms.

If Company fails to act with respect to your breach or anyone else's breach of these Terms on any occasion, Company is not waiving its right to act with respect to future or similar breaches.

Subject to Section 8(G) (“Invalidity”) above, if any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions, which will continue in full force and effect.

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign the Terms and our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law. You agree that communications and transactions between us may be conducted electronically.

These Terms, together with any additional terms, conditions, and policies that are incorporated into these Terms by reference, constitute a binding agreement between you, your heirs, successors, affiliates, and representatives and Company, and is accepted by you upon your access to or use of the Site or your account or otherwise indicating your agreement to these Terms. These Terms, together with any additional terms, conditions, and policies that are incorporated into these Terms by reference, constitute the entire agreement between you and Company regarding the use of the Site and your account and the subject matter of these Terms. By using the Site you represent that you are capable of entering into a binding agreement, and that you agree to be bound by these Terms.

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