The order prior to this one (D2C-774557) was cancelled due to "suspicious points activity" by the customer representative, Alex. This was completely unacceptable as my previous orders have NEVER been flagged prior to that. I was happy to see that this order went through and that my points were reinstated. The only confusing thing is how my points were considered valid, but my order wasn't. If I have enough points, I should be able to place orders for whatever, whenever I need to. This is unprofessional and needs to be reconciled if I am going to continue buying your products.