This has been my 2nd purchase of a Micro-Fiber Polish Cloth within the space of a few years but I was a little disappointed this time.
When I received my first one a few years ago it was very neatly folded into a square to fit perfectly inside it's packaging and with the D'Addario logo on the cloth accurately showing through the little square window in the packaging. As far as I remember I paid in £'s sterling ( or GBP ) in full with my debit card or PayPal for that one ( I live in the United Kingdom ).
However when I received my second Micro-Fiber Polish Cloth a few days ago it was so carelessly screwed up and had been obviously hamfistedly forced in causing the packaging to bulge in an ugly way and the D'Addario logo on the cloth didn't show at all in it's little window,
I couldn't help thinking that the reason for this might be that the D'Addario employee who had packed it might have been so slapdash with it because I had used some of my accrued Players Circle ponts to pay for it and as a a current All Access Players Circle Member I got free shipping as well with the result that I only had to pay a balance of 66 pence GBP for the cloth.
Was it this that caused the packers utter contempt for me ?
I don't know whether this item was packed in Farmingdale, NY, USA or in the European Distribution Centre in Newcastle UK but, if that was the reason for the shoddy way the cloth had just been shoved into it's packaging, then I find that kind of attitude from D'Addario employees towards their customers appalling and unacceptable,
In fact having people lke that working for you not only doesn't make for a pleasant buying experience for the end user but also damages your reputation as market leaders in the very competitive field of musical instrument strings and accessory manufacturers.
However, after all that, I expect that you're going to tell me that all your accessories are packed by a machine and this disappointing scenario was caused by a malfunction in the relevant machine !
If that is the case then my response is " OK your quality control people must have let this item slip through the net and as they are only human I will forgive them this miniscule but irritating error with this item and I will continue to be a loyal customer of Jim D'Addarios ! "
