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D'Addario strives to be a customer-centric company dedicated to producing the highest quality musical instrument accessories in the world. If you have purchased a D'Addario product that you believe to be defective, we invite you to submit a Contact Us form, selecting Defect/Warranty as Inquiry Type. We are committed to providing a fair resolution and hope that you will want to continue supporting our brands. Please note: only products purchased through authorized D'Addario resellers qualify for consideration. D'Addario reserves the right to determine appropriate support on a case-by-case basis and at our sole discretion.
D'Addario & Company Inc. ("D'Addario") warrants any D'Addario (formerly Planet Waves) cable or adaptor, purchased from an authorized D'Addario reseller, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for the life of the product with the exception of Classic Series cables which is valid for two years, and is void if the product is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of the product, damage caused in the shipping or handling of the product, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the product. Liability under this warranty is limited to replacement of the product. D'Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your cable to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will followup with instructions to send us the defective product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective product will be replaced within 30 days of receipt or D'Addario will contact you with further information.
D’Addario & Company Inc. (“D’Addario”) warrants any Evans dB One Cymbal, purchased from an authorized D’Addario dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for a period of two (2) years, and is void if the product is sold or transferred.
This warranty shall not cover any problem that is caused by abuse or misuse of the product, damage caused in the shipping or handling of the product, cosmetic and ordinary wear and tear, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the product. Liability under this warranty is limited to replacement of the product. D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness.
To invoke this warranty, please return your cymbal to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up within 5 days and provide a Return Authorization Number (RMA). D’Addario will provide instructions to send us the defective product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective product will be replaced within 30 days of receipt or D'Addario will contact you with further information.
The Evans Hybrid Sensory Percussion powered by Sunhouse
Limited Warranty
TERMS AND CONDITIONS
(Effective as of December 13, 2022)
Before using the Evans Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).
D'Addario & Company, Inc. ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies to the original owner of the Product and is void if the Product is sold or transferred.
The Limited Warranty for the Product is a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).
This expressly made Limited Warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness for a particular purpose. To invoke this Limited Warranty, please return the Product to the place of purchase along with your original dated sales receipt. You may also submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. You will be required to provide proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded. Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or D'Addario will contact you with further information.
Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.
RETURNS
The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from.
Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.
WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?
You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.
You can register your Product at https://register.sunhou.se/
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty is offered solely to Products purchased from an Authorized Evans Reseller and is not transferable to a second owner.
Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Limited Warranty will not be offered.
This Limited Warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the Product. Liability under this Limited Warranty is limited to replacement of the Product. D'Addario does not authorize any dealer representatives to enlarge the scope of this Limited Warranty.
The Limited Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products.
The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.
D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.
If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Limited Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process.
Should your Product need attention outside of the Limited Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.
The Evans Hybrid Sensory Percussion powered by Sunhouse
UK Limited Warranty
TERMS AND CONDITIONS
(Effective as of July 3, 2023)
Before using the Evans Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).
D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in the UK, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies free of charge to the original owner of the Product and is void if the Product is sold or transferred.
If you are a consumer, the rights provided to you under this limited warranty are provided alongside and in addition to all rights and remedies conveyed to you by consumer protection laws and regulations and do not affect the legal rights you have which are applicable to consumers in the United Kingdom. Those statutory rights can be exercised by you at no additional cost. Should the Product be defective, or if it does not conform with the conditions of use, you can choose to make a claim under consumer law or this limited warranty.
In addition to your statutory rights, we are providing you with this Limited Warranty for the Product is a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).
WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?
You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.
To invoke this Limited Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:
(a) return the Product to the place of purchase along with your original dated sales receipt; or
(b) submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded.
Where a Product and/or material components of the Product bundle, such as sensors and cables, are found to be defective (as reasonably determined by D’Addario), the Product or relevant material component will either (as D’Addario’s reasonable discretion):
(a) be replaced within thirty (30) days of receipt;
(b) be repaired; or
(c) be refunded to you in whole of or part of the purchase price.
Where required, D'Addario will contact you with further information.
Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.
RETURNS
The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from.
Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
YOUR LEGAL RIGHTS AS A CONSUMER IN THE UK
At law, you also have certain rights that protect you if that the Product that you have purchased is faulty. This means that your legal rights will apply (in addition to this limited manufacturer’s warranty) when the Product, or a material component provided in a Product is non-conforming, either because:
a) it does not match the description;
b) it is not of satisfactory quality; or
c) it is not fit for purpose.
The limited warranty we are providing above is a manufacturer’s warranty and applies in addition to, and does not affect, the legal rights that you have against a retailer should the Product not conform or be defective. That includes the mandatory legal warranty that the retailer must provide to you.
These legal rights only apply to Products that you have bought acting as a consumer. This means you cannot exercise these rights for goods that you purchased in the course of business, or for professional use.
Your consumer rights are valid against the retailer who sold you the Product in question, even if that retailer is different to us as the manufacturer of the goods. If the Product is faulty, you are entitled to claim a repair or replacement of the Product from the retailer under that mandatory legal warranty. Alternatively, if you have not used the Product, and it was faulty when it was delivered, you may be entitled to a full refund. Please note that your entitlement to a refund under the legal warranty will depend on:
a) firstly, whether the defect was apparent on delivery, or whether this became apparent at a later date; and
b) secondly, whether and to what extent you have made use of the Product.
If you have used the Product for more than six (6) months, then before a repair or replacement is offered, you may be asked by the retailer to provide evidence that the Product was faulty when delivered.
In some cases, repair or replacement is not possible, or would be disproportionately costly given the value of the Product and the nature of the fault. In these instances, you may be entitled to either keep the Product and claim a reduction in price, or it may be possible to return the Product and obtain a partial refund. In determining the price reduction or the level of the refund, the retailer may take into account the time that has passed since they delivered the Product and the use you have made of the Product since it was delivered to you. If you have had the Product for more than six (6) months, then before a reduction in price or partial refund is offered the retailer may ask you for evidence that the Product was faulty when delivered.
The Evans Hybrid Sensory Percussion powered by Sunhouse
EU Limited Warranty
TERMS AND CONDITIONS
(Effective as of July 3, 2023)
Before using the Evans Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).
D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in the European Union (“EU”), against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies to the original owner of the Product and is void if the Product is sold or transferred.
If you are a consumer, the rights provided to you under this limited warranty are provided alongside and in addition to all rights and remedies conveyed to you be consumer protection laws and regulations and do not affect the legal rights you have which are applicable to consumers in the UK. Should the Product be defective, or if it does not conform with the conditions of use, you can choose to make a claim under consumer law or this limited warranty.
In addition to your statutory rights, we are providing you with this Limited Warranty for the Product is a period of two (2) years, from the date of original purchase (“Limited Warranty Period”).
WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?
You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.
To invoke this Limited Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:
(a) return the Product to the place of purchase along with your original dated sales receipt; or
(b) submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send us the defective Product. We will provide you with a free returns label to return the Product or, at our option, reimburse your reasonable costs of returning the Product. Product returned without prior authorization will be discarded.
Where a Product and/or material components of the Product bundle, such as sensors and cables, are found to be defective, the Product or relevant material component will either:
(a) be replaced within thirty (30) days of receipt;
(b) be repaired; or
(c) be refunded to you in whole of or part of the purchase price.
Where required, D'Addario will contact you with further information.
Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.
RETURNS
The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned.
Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
YOUR LEGAL RIGHTS AS A CONSUMER IN THE EU
At law, you also have certain rights that protect you if that the Product that you have purchased is faulty. This means that your legal rights will apply (in addition to this limited manufacturer’s warranty) when the Product, or a material component provided in a Product is non-conforming, either because:
a) it does not match the description;
b) it is not of satisfactory quality; or
c) it is not fit for purpose.
The limited warranty we are providing above is a manufacturer’s warranty and applies in addition to, and does not affect, the legal rights that you have against a retailer should the Product not conform or be defective. That includes the mandatory legal warranty that the retailer must provide to you.
These legal rights only apply to Products that you have bought acting as a consumer. This means you cannot exercise these rights for goods that you purchased in the course of business, or for professional use.
Your consumer rights are valid against the retailer who sold you the Product in question, even if that retailer is different to us as the manufacturer of the goods. If the Product is faulty, you are entitled to claim a repair or replacement of the Product from the retailer under that mandatory legal warranty. Alternatively, if you have not used the Product, and it was faulty when it was delivered, you may be entitled to a full refund. Please note that your entitlement to a refund under the legal warranty will depend on:
a) firstly, whether the defect was apparent on delivery, or whether this became apparent at a later date; and
b) secondly, whether and to what extent you have made use of the Product.
If you have used the Product for more than one (1) year, then before a repair or replacement is offered, you may be asked by the retailer to provide evidence that the Product was faulty when delivered.
In some cases, repair or replacement is not possible, or would be disproportionately costly given the value of the Product and the nature of the fault. In these instances, you may be entitled to either keep the Product and claim a reduction in price, or it may be possible to return the Product and obtain a partial refund. In determining the price reduction or the level of the refund, the retailer may take into account the time that has passed since they delivered the Product and the use you have made of the Product since it was delivered to you. If you have had the Product for more than six (6) months, then before a reduction in price or partial refund is offered the retailer may ask you for evidence that the Product was faulty when delivered.
The Evans Hybrid Sensory Percussion powered by Sunhouse
Contrat de Garantie Commerciale
TERMS AND CONDITIONS
(Effective as of July 3, 2023)
Before using the Evans Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Commercial Warranty Agreement (“Commercial Warranty”).
D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in France, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Commercial Warranty is free of charge and applies to the original owner of the Product, and is void if the Product is sold or transferred.
If you are a consumer, the rights provided to you under this Commercial Warranty are provided alongside and in addition to all rights and remedies granted to you by consumer protection laws and regulations and do not affect the legal rights you have which are applicable to consumers in France. These statutory rights can be exercised at no additional cost.
In particular, your statutory rights are as follows:
Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.
Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.
La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.
La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.
Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.
Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :
1° Le professionnel refuse de réparer ou de remplacer le bien ;
2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;
3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;
4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.
Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.
Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.
Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.
Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.
Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).
Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.
Note that in the box above, “professional” means the “seller” from whom you bought the Product(s), except in the case of the mandatory legal warranty against latent defect set forth by articles 1641 to 1649 to which both the seller and manufacturer (D’Addario) are subject.
Should the Product be defective, or if it does not conform the conditions of use, you can choose to make a claim under your statutory rights set forth by French law described in the box above or this Commercial Warranty.
In addition to your statutory rights, we are providing you with this Commercial Warranty for the Product is a period of one (1) year, from the date of original purchase (“Commercial Warranty Period”).
WHAT DO I NEED TO DO TO ACCESS THE COMMERCIAL WARRANTY THAT COMES WITH MY PRODUCT?
You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.
To invoke this Commercial Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:
(a) return the Product to the place of purchase along with your original dated sales receipt; or
(b) submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send to D’Addario the defective Product. D’Addario will provide you with a free returns label to return the Product or, at our option, reimburse your reasonable costs of returning the Product. Product returned without prior authorization will be discarded.
Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or Where required, D'Addario will contact you with further information.
Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Commercial Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.
RETURNS
The Commercial Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from.
Many Products returned under the Commercial Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.
WHAT IS NOT COVERED BY THIS COMMERCIAL WARRANTY?
The Evans Hybrid Sensory Percussion powered by Sunhouse
Germany Limited Warranty
TERMS AND CONDITIONS
(Effective as of July 3, 2023)
Before using the Evans Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).
D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in Germany, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies free of charge to the original owner of the Product and is void if the Product is sold or transferred.
The rights provided to you under this limited warranty are provided alongside and in addition to all rights and remedies conveyed to you by applicable statutory laws and regulations and do not affect the legal rights you have. Those statutory rights can be exercised by you at no additional cost.
In addition to your statutory rights, we are providing you with this Limited Warranty for the Product for a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).
WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?
You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.
To invoke this Limited Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:
(a) return the Product to the place of purchase along with your original dated sales receipt; or
(b) submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded.
Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or D'Addario will contact you with further information.
Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.
RETURNS
The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from.
Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
