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D'ADDARIO WARRANTIES

  • D’Addario Product Support Policy

    D'Addario strives to be a customer-centric company dedicated to producing the highest quality musical instrument accessories in the world. If you have purchased a D'Addario product that you believe to be defective, we invite you to submit a Contact Us form, selecting Defect/Warranty as Inquiry Type. We are committed to providing a fair resolution and hope that you will want to continue supporting our brands. Please note: only products purchased through authorized D'Addario resellers qualify for consideration. D'Addario reserves the right to determine appropriate support on a case-by-case basis and at our sole discretion.

  • Cables and Adaptors

    D'Addario & Company Inc. ("D'Addario") warrants any D'Addario (formerly Planet Waves) cable or adaptor, purchased from an authorized D'Addario reseller, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for the life of the product with the exception of Classic Series cables which is valid for two years, and is void if the product is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of the product, damage caused in the shipping or handling of the product, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the product. Liability under this warranty is limited to replacement of the product. D'Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your cable to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will followup with instructions to send us the defective product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective product will be replaced within 30 days of receipt or D'Addario will contact you with further information.

  • Evans dB One Cymbals

    D’Addario & Company Inc. (“D’Addario”) warrants any Evans dB One Cymbal, purchased from an authorized D’Addario dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for a period of two (2) years, and is void if the product is sold or transferred.

    This warranty shall not cover any problem that is caused by abuse or misuse of the product, damage caused in the shipping or handling of the product, cosmetic and ordinary wear and tear, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the product. Liability under this warranty is limited to replacement of the product. D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness.

    To invoke this warranty, please return your cymbal to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up within 5 days and provide a Return Authorization Number (RMA). D’Addario will provide instructions to send us the defective product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective product will be replaced within 30 days of receipt or D'Addario will contact you with further information.

  • Evans Hybrid Sensory Percussion

    The Evans Hybrid Sensory Percussion powered by Sunhouse

    Limited Warranty

    TERMS AND CONDITIONS

    (Effective as of December 13, 2022)

    Before using the Evans Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).

    D'Addario & Company, Inc. ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies to the original owner of the Product and is void if the Product is sold or transferred.

    The Limited Warranty for the Product is a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).

    This expressly made Limited Warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness for a particular purpose. To invoke this Limited Warranty, please return the Product to the place of purchase along with your original dated sales receipt. You may also submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. You will be required to provide proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded. Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or D'Addario will contact you with further information.

    Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.

     

    RETURNS

    The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from.

     

    Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.

     

     

     

    WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?

    You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.

    You can register your Product at https://register.sunhou.se/

     

    WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

    This Limited Warranty is offered solely to Products purchased from an Authorized Evans Reseller and is not transferable to a second owner.

    Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Limited Warranty will not be offered.

    This Limited Warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the Product. Liability under this Limited Warranty is limited to replacement of the Product. D'Addario does not authorize any dealer representatives to enlarge the scope of this Limited Warranty.

    The Limited Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products. 

    The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.

    D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.

    If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Limited Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process.

    Should your Product need attention outside of the Limited Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.