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  • D’Addario Product Support Policy

    D'Addario strives to be a customer-centric company dedicated to producing the highest quality musical instrument accessories in the world. If you have purchased a D'Addario product that you believe to be defective, we invite you to submit a Contact Us form, selecting Defect/Warranty as Inquiry Type. We are committed to providing a fair resolution and hope that you will want to continue supporting our brands. Please note: only products purchased through authorized D'Addario resellers qualify for consideration. D'Addario reserves the right to determine appropriate support on a case-by-case basis and at our sole discretion.

  • Cables and Adaptors

    D'Addario & Company Inc. ("D'Addario") warrants any D'Addario (formerly Planet Waves) cable or adaptor, purchased from an authorized D'Addario reseller, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for the life of the product with the exception of Classic Series cables which is valid for two years, and is void if the product is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of the product, damage caused in the shipping or handling of the product, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the product. Liability under this warranty is limited to replacement of the product. D'Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your cable to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will followup with instructions to send us the defective product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective product will be replaced within 30 days of receipt or D'Addario will contact you with further information.