Players Circle is currently available in the United States, the United Kingdom, Canada, Australia, plus select European countries including: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Sweden, and Spain. Keep your eye out for updates, as we are always looking to expand to other countries.

Players Points are not redeemable or accepted for credit.

Unless otherwise required by law, once points are redeemed for merchandise they may not be returned or refunded. D'Addario does not replace lost or stolen merchandise.

If your item does not have a Players Circle code, it is most likely an item manufactured before we started printing Players Circle codes. These items are unfortunately not eligible for credit.

Your Players Circle membership status is based on point totals accumulated within the calendar year. Each Players Circle tier unlocks new benefits, but the more points you earn, the more perks you get, no matter how many you spend along the way.

As of 2022, Players Circle membership is divided into three distinct tiers, each with its own perks. Membership tier is determined by yearly points total. If you joined prior to 2022, your 2021 yearly points total was used to determine your starting membership tier.

Yearly points total is the sum of every point you earn during a year and does not diminish if you use those points to purchase, donate, or anything else. They will still count towards your yearly points total and determine your membership tier.

New members and anyone who earns less than 1000 points in a year are in General Admission. They can move up to VIP (1,000-4,999), then All Access (5000+), by earning the required point totals during the year. When you earn enough points to move up, you are immediately in the new tier and will stay there for the remainder of the year, as well as the following year.

Your yearly points total is tracked on your account dashboard, so you know exactly how many you need before you reach the next level.